Shipping policy
SHIPPING POLICY
Corex Books
Last updated: 13 August, 2026
1. Overview
At Corex Books, we are committed to getting your order to you as quickly and reliably as possible. This policy explains how and when we ship, and what to expect once your order is placed. It forms part of our Terms and Conditions (being the general terms and conditions of sale available on our website that govern the purchase and use of our products and services). We may update this policy from time to time, and the version in effect at the time you place your order will apply to that order.
2. Order processing
Orders are processed within 1 to 2 business days, excluding weekends and public holidays. During sales, new releases, or restocking, processing may take a little longer, and we will let you know if there is a significant delay. We reserve the right to cancel or decline any order before it has shipped, including due to stock unavailability or pricing errors, in which case you will receive a full refund.
You will receive a confirmation email with tracking information once your order has been processed for shipment.
3. Where we ship from
Orders placed through this website are shipped internationally from our print and fulfilment partner. Purchases made through third-party marketplaces or platforms (such as Amazon) are fulfilled and shipped under that marketplace's own arrangements and are not covered by this policy.
4. Shipping methods and delivery times
Standard shipping typically delivers within 7 to 12 business days, depending on your location. Where expedited shipping is available, it can be selected at checkout for faster delivery.
Delivery times are estimates only and are not guaranteed. They may be affected by factors outside our control, including carrier delays, weather, peak periods, and customs processing. Where a parcel is held for customs inspection, delivery can take longer than the usual window. To the maximum extent permitted by law, our liability for any shipping delay or issue is limited to the price you paid for the affected order. An estimated delivery time is not a delivery guarantee, and delays of this kind are not grounds for a refund on their own, though we will always help you track down a delayed order. Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable consumer protection legislation.
5. Shipping rates
Shipping costs are calculated at checkout based on your location and the shipping method you select. Any applicable amount is shown before you complete your order.
6. International shipping, customs and duties
We ship worldwide. For international orders, delivery times may vary, and your order may be subject to customs inspection in your country, which can add time to delivery.
You are the importer of the goods. Any customs fees, import duties, taxes, or charges levied by your country are your responsibility and are not included in the price you pay us or in your shipping charge. These charges are set by your local authorities and are outside our control. Please check your country's import rules before ordering if you are unsure. If you refuse or fail to pay these charges and the order is returned to us or destroyed, you will not be entitled to a refund of the purchase price or shipping costs, and any return shipping costs incurred by us may be deducted from any amount otherwise owing to you.
7. Tracking your order
Once your order ships, you will receive a tracking number by email so you can follow your package's progress. Please allow a little time after dispatch for tracking to begin updating.
8. Lost, delayed or undelivered orders
If your tracking shows no movement for an extended period, or your order has not arrived within a reasonable time after the estimated window, contact us using the details in section 10 within 30 days of the estimated delivery date and we will investigate with the carrier. We will use reasonable efforts to resolve the situation, including arranging a replacement or refund where the carrier confirms the order is lost in transit.
9. Incorrect or incomplete addresses
Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders delayed or delivered to the wrong place because of an address error. If an order is returned to us as undeliverable due to an incorrect address or a failure to collect it, we can reship it at your request, and a further shipping charge will apply.
10. Contact us
For any shipping question, contact:
Corex Books
Email: contact@trycorex.store
Number: +1 (888) 651-0229
Postal address: Suite 111, 415 North Camden Drive, Beverly Hills, CA 90210, USA
Australian Postal address: PO BOX 4065, Patterson, VIC, 3204