Refund policy

REFUNDS, RETURNS AND CANCELLATIONS POLICY

Corex Books
Last updated: 13 August, 2026

1. Overview

We want you to love your Corex Books purchase. If you are not completely satisfied, this policy explains when and how you can return a product and receive a refund, replacement or repair. If you wish to cancel an order before it has been dispatched, please contact us as soon as possible using the details in section 9; we will do our best to accommodate your request, but cannot guarantee cancellation once an order has entered fulfilment. This policy sits alongside our Terms and Conditions and does not limit any rights you have under consumer law.

If anything is unclear, contact us using the details in section 9 and we will help.

2. Your rights under consumer law

Australian customers: Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to choose a refund or a replacement, and to compensation for any reasonably foreseeable loss or damage resulting from the failure. If the problem is minor, we may choose to repair, replace or refund, and we will do so within a reasonable time. These rights apply to online purchases the same as in store.

US and other customers: You may also have mandatory rights under the consumer protection laws that apply where you live. Nothing in this policy is intended to exclude or limit any right that mandatorily applies to your purchase and cannot lawfully be excluded.

These statutory rights apply regardless of the goodwill change-of-mind terms in section 4.

3. Damaged, faulty or wrong items

If your order arrives damaged, defective, with printing or binding faults, or is not the item you ordered, please contact us as soon as possible (ideally within 30 days of delivery) with your order number and clear photos of the problem. We will arrange a replacement or a refund at no cost to you, including any return shipping. This timeframe does not limit any rights you have under applicable consumer law.

Because our books are shipped internationally, we will usually not ask you to return a damaged or faulty book, since return postage often costs more than the book itself. We may ask you to keep the item or safely dispose of it. Where we do need it returned, we will cover the cost. For a wrong item, we may at our discretion arrange the correct one to be sent before the original is returned.

4. Change of mind

We are not required by law to accept returns for change of mind, but we want you to be happy with your purchase, so we offer the following as a goodwill policy. We may update or withdraw this goodwill policy at any time at our discretion.

If you change your mind, you may return a book within 30 days of the date you received it, provided it is unused and in its original resaleable condition. Because our books are puzzles with verifiable solutions, the book must not have been written in, marked, or had any puzzle entries filled in. A book that has been used or completed cannot be resold, so we are unable to accept it back for a change of mind. This does not affect your rights if the item is faulty (see section 3).

To request a change-of-mind return, contact us first using the details in section 9. Returns sent without prior approval may not be accepted, and we are not responsible for items sent to us without authorisation. You are responsible for the return postage on change-of-mind returns, and we recommend a tracked service, as we cannot refund items we do not receive. Once we receive the item and confirm its condition, we will refund the amount actually paid by you for the item. The original shipping charge is not refunded for change-of-mind returns.

5. Items we cannot accept for change of mind

For resale and puzzle-integrity reasons, we cannot offer change-of-mind refunds on:

• Books that have been written in, marked, or had puzzle entries filled in.

• Items that have been used or damaged after delivery.

• Any item not in its original resaleable condition.

Your statutory rights for faulty or misdescribed items still apply to all of the above.

6. European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of the day you receive the goods, without giving a reason. The item must still be unused, in its original condition, and accompanied by proof of purchase. Return shipping costs are your responsibility unless the item is damaged or incorrect. This right is in addition to any other rights in this policy.

7. How to request a refund, replacement or return

Email us at the address in section 9 with:

• Your order number.

• What the issue is (damaged, faulty, wrong item, or change of mind).

• A photo, if the item is damaged, faulty or incorrect.

• Your preferred outcome (refund or replacement).

We aim to acknowledge your request within 2 business days and to resolve straightforward cases within 7 to 10 business days, though these timeframes may vary during peak periods. Where a case needs investigation with our print or shipping partners, it may take longer, and we will keep you updated.

If a return is needed, we will give you the correct return address when we approve your request. As we ship from more than one location, please do not send anything back until we have confirmed where it should go.

8. How refunds are issued

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5 to 10 business days. Original shipping fees are non-refundable for change-of-mind returns; however, where a return is due to a fault, defect, or our error, shipping fees will also be refunded as required by law. Your bank or card provider may take additional time to process the refund on their end.

9. Contact us

For any return, refund or cancellation request, contact:

Corex Books
Email: contact@trycorex.store
Number: +1 (888) 651-0229
Postal address: Suite 111, 415 North Camden Drive, Beverly Hills, CA 90210, USA
Australian Postal address: PO BOX 4065, Patterson, VIC, 3204